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DakotaPro Business Solutions |
Billing Practices
We ask for payment for all services in advance and can either send you statements or we will charge your credit card if you prefer. All notices to the Customer shall be e-mailed to the email address on file or physically mailed to the postal address listed on the customer's account. All services are invoiced on the 1st of each month and are due upon receipt. Customer agrees to pay monthly recurring fees on time regardless of the receipt of statement. Applicable taxes will be added to the chargesIf you decide to cancel your service (and we hope you won't), please visit the cancellations page and let us know by the last business day of a month so we can process the cancellation and not invoice for subsequent month's services. We do NOT issue credits for the unused portion of a prepaid monthly service.
If you choose to pay via monthly invoice (which is delivered to your e-mail account), we apply a surcharge for manual processing. Returned checks are subject to a $25 fee.
If you have prepaid on an annual plan, we WILL refund the unused months remaining on your annual payment. Note that when calculating the refund, we will use the standard monthly fee for each month used.
Obviously, we hope you are very satisfied with our service. If you have any questions on your account, please call our customer service team at 745-3900 or send an e-mail to custserv@DakotaCom.Net.
Credit Cards Accepted
As an added convenience we can also accept payments via monthly withdrawl from your check account!
Late Fees and Account Suspension
Since we provide services during the current month of our billing, all statements are payable on receipt and considered past due if not paid by the 20th of each month.Late fees will be charged on any account in arrears for 1 month or more. In addition, accounts past due will have services suspended until account is paid in full or arrangements have been made for payment with our billing department. In cases where customer's accounts are habitually late and must be handled frequently, we may also charge re-activation handling fees when appropriate.
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