Question: How do I access my Web Control Panel (CPanel)?
Answer: Open up a web browser and goto 'http://www.<your domain>/cpanel'. You will be prompted
for a username and password. This is the username and password you requested when signing up. Once logged
in you will be presented with several icons in the right hand pane. These will be the icons you use to navigate
around in order to make changes to e-mail accounts, ftp accounts, etc.
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Question: How do I add/remove/edit an e-mail account?
Answer: Log into your CPanel account using the above method. From there click on the 'Mail'
icon. From here you will see several options. The one we want is 'Add/Remove Accounts', click on it.
If you already have accounts created you will see them listed here followed by options to 'Delete', 'Read Webmail',
'Change Quota' and 'Change Pass' respectively.
To delete an account just click on the 'Delete' icon next to the account you wish to remove. To add an account click on 'Add Account' located at the bottom of the screen. On the new screen you provide the prefix of the account, the domain (if you have more than one parked), the password and the quota (defaulted at 10 megs). Once you're satisfied with what you've done click on 'Create'. That's all there is to it.
If you want to change the prefix on a e-mail account you'll need to remove the current one and readd it with the new prefix.
Question: Is it possible for me to read my mail while on the road?
Answer: Yes you can! Depending on how you are connected there are several options. The first and most
simplistic is to use Webmail. Webmail allows you to access your mail by just using a web browser. This is good
for times you are using a public terminal like in a library and you're not using your own computer.
You can access it by going to http://www.<your domain>/webmail
Question: Can I setup a vacation/auto response while I'm out of town?
Answer: Open a web browser and goto http://www.<your domain>/webmail. Once prompted enter your
domain e-mail address and password. Once you're logged in the new window will have an option called 'Autoresponder Options'
at the bottom of the screen, click on it. Fill out the 'From:', 'Subject:' and 'Body:' and then click on 'Setup Autoresponder'.
The autoresponder/vacation message is now active. Once you're back from vacation you can go back and remove it
by clicking on 'Delete Autoresponder' instead.
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Question: I get so many junk messages and viruses. How can I stop this?
Answer: Our web hosting packages come with free spam and virus filtering. In order to activate it goto
https://login.postini.com and enter your domain e-mail address and password.
Your account will be autocreated and log you in. From here you can adjust the aggresiveness of your filtering by increasing
or lower the numbers listed.
When spam and viruses are caught by the system it is stored in your quarantine for 7 days and is then deleted.
You can log in an view what is in your qaurantine. If legitimate e-mail is caught you can have it delivered to your inbox
and the system will ask you whether you want to allow all future e-mails from this person regardless of content.
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Question: I want to have copies of my domain e-mail
sent to another mail service. Is this possible?
Answer: Open up a web browser to http://www.<your domain>/webmail. When prompted enter your
full e-mail address and password. At the bottom of this new screen click on 'Forwarding Options'. On this new
screen enter the address to where you want a copy your mail to go and click on 'Add Forward'.
Remember that this will only copy mail to the address you request. Your new domain e-mail address will still get
copies of mail. If you want mail to only go to another address and bypass your domain address completely see the next
question.
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Question: How do I have e-mail forward from my domain address to another mail account?
Answer: If you don't have privileges to log into the master account then have the site administrator do this.
Open up a browser to http://www.<your domain>/cpanel and put in your username and password. Click on 'Mail' then 'Forwarders' then 'Add Forward' located
at the bottom of this screen. Type in the prefix for the address you want forwarded and then type in the address
to where the e-mail should be delivered. Click on 'Add Forward' to submit your changes.
Note: If you have an account already setup make sure you remove it first before you create the forward. Though this
won't break anything or keep the forward from working, it will help keep from creating any confusion at a later date.
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Question: How do I add an ftp account?
Answer: If you don't have privileges to log into the master account
then have the site administrator do this. Open up a browser to http://www.<your
domain>/cpanel and put in your username and password. Click on 'FTP Manager'
and then 'Add FTP Account'. You will be prompted for a 'Login', 'Password' and a 'Directory'. By default
the directory is the same as the login you choose. This will allow the new FTP user to access his/her directory
but not be able to disturb any other files on the website outside of his/her folder. It will also give the user a web page
at http://www.<your domain&gr;/<login>
If you're happy with what you've chosen then click on 'Create'.
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